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lodigame FAQ
Frequently Asked Questions

Got questions about lodigame? You're in the right place. From account setup and deposits to game rules and responsible gaming, we've compiled the most common questions from Filipino players across Manila, Cebu, Davao, and beyond — all answered in one spot.

PAGCOR Regulated 21+ Only 24/7 Support
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What Do You Need Help With?

Browse by topic to jump straight to the answers you need. lodigame's FAQ covers everything from getting started to cashing out your winnings.

Account & Registration

Learn how to create your lodigame account, complete KYC verification, update your profile, and manage your login credentials safely.

Deposits & Withdrawals

Find out which payment methods lodigame supports — GCash, PayMaya, BDO, BPI, Metrobank — and how long deposits and withdrawals take to process.

Games & Rules

Understand how lodigame's slots, bingo, and live casino games work — including RTP, game fairness, and how to access different game categories.

Bonuses & Promotions

Get clarity on welcome bonuses, reload offers, free spins, and wagering requirements so you can make the most of every lodigame promotion.

Responsible Gaming

Learn about lodigame's player protection tools — deposit limits, session timers, cool-off periods, and self-exclusion — and how to activate them.

Security & Privacy

Understand how lodigame protects your personal data, what two-factor authentication options are available, and how to keep your account secure.

Welcome to the lodigame FAQ page — your go-to resource for quick, clear answers about everything on the platform. Whether you're a new player from Quezon City just signing up for the first time, or a regular from Makati who wants to know more about a specific promotion, this page has you covered. lodigame is committed to transparency, and that starts with making sure every player fully understands how the platform works before they play.

Account & Registration

Creating a lodigame account is straightforward. Visit lodigame.app and click the Register button on the homepage. You'll be asked to provide your full name, date of birth, email address, and a secure password. After submitting your details, you'll receive a verification email — click the link inside to activate your account. From there, you'll need to complete our KYC (Know Your Customer) process by uploading a valid government-issued ID such as a Philippine passport, SSS ID, UMID, or driver's license. Once verified, your account is fully active and ready to use. Remember: you must be at least 21 years old to register on lodigame.

lodigame requires at least one valid government-issued photo ID for identity verification. Accepted documents include:
  • Philippine Passport
  • SSS ID or UMID Card
  • Driver's License (LTO)
  • PhilHealth ID
  • Voter's ID
  • Postal ID
In some cases, a proof of address (utility bill, bank statement) may also be requested. All documents must be clear, unedited, and currently valid. KYC verification is typically completed within 24–48 hours.

On the lodigame login page, click the "Forgot Password?" link below the login form. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll assist you directly.

No. lodigame strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.
Deposits & Withdrawals

lodigame supports a wide range of Philippine payment methods to make depositing and withdrawing as convenient as possible. Currently accepted methods include:
  • E-wallets: GCash, PayMaya (Maya)
  • Online Banking: BDO, BPI, Metrobank, UnionBank, Landbank
  • Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
All transactions are processed in Philippine Peso (₱). Minimum deposit amounts and processing times vary by method — check the Cashier section of your account for the latest details.

Withdrawal processing times at lodigame depend on the method you choose. GCash and PayMaya withdrawals are typically the fastest, often completing within 1–4 hours after approval. Bank transfers to BDO, BPI, and Metrobank generally take 1–3 business days. All withdrawals are subject to a standard verification check before processing. If your withdrawal has been pending for more than 3 business days, please contact our support team with your transaction reference number.

Yes. lodigame has minimum and maximum withdrawal limits that vary by payment method. As a general guide, the minimum withdrawal is ₱100 for e-wallets and ₱500 for bank transfers. Maximum daily withdrawal limits also apply and may be higher for verified VIP players. For the most current limits, refer to the Cashier section in your lodigame account dashboard or contact support.

Withdrawals may be declined for several reasons, including: incomplete KYC verification, unmet bonus wagering requirements, mismatched account details, or suspected fraudulent activity. lodigame will notify you via email with the specific reason for any rejected withdrawal. In most cases, the issue can be resolved quickly by completing the required verification step or contacting our support team for clarification.
Games & Rules

lodigame offers a diverse library of games designed for Filipino players. The main categories include:
  • Slots: Hundreds of video slots with varying themes, paylines, and RTP rates.
  • Bingo: Classic and modern bingo variants with real-time rooms and jackpot prizes.
  • Live Casino: Real-time table games hosted by live dealers — baccarat, roulette, blackjack, and more.
  • BetterLive Live: Premium live gaming experience with exclusive lodigame tables.
New games are added regularly. Check the Game Information page for the latest additions and featured titles.

Yes. All games on lodigame use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. lodigame's game providers are independently audited for fairness. As a PAGCOR-regulated platform, lodigame is also subject to regulatory oversight that includes game integrity standards. You can view the RTP (Return to Player) percentage for each slot game in the game's information panel before you play.

Absolutely. lodigame is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit lodigame.app on your phone's browser and log in to access the full game library. For the best experience, use a stable internet connection, whether that's your home WiFi or a reliable mobile data connection.
Bonuses & Promotions

lodigame offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus amount and terms may vary depending on current promotions. To claim your welcome bonus, make sure to opt in during the registration or first deposit process. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. Always read the full bonus terms before claiming — wagering requirements and game restrictions apply.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

All lodigame bonuses have an expiry period — typically 7 to 30 days from the date of issue, depending on the promotion. If a bonus expires before you complete the wagering requirements, it will be automatically removed from your account along with any associated winnings. To avoid this, always check the expiry date of any bonus in your account's Promotions section and plan your play accordingly. If you believe a bonus was removed in error, contact our support team.
Responsible Gaming
21+ Only: lodigame is strictly for players aged 21 and above, in compliance with PAGCOR regulations and Philippine gaming law. Age verification is mandatory for all accounts.

lodigame provides a full suite of player protection tools available to all registered players at no cost:
  • Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit.
  • Loss Limits: Define a maximum amount you're comfortable losing per period.
  • Session Time Limits: Control how long each gaming session lasts.
  • Reality Check Reminders: Periodic pop-ups showing your session time and spending.
  • Cool-Off Period: Temporarily suspend your account for 1 day, 1 week, or 1 month.
  • Self-Exclusion: Fully lock your account for 6 months, 1 year, 5 years, or permanently.
All tools are accessible from the Responsible Gaming tab in your account settings. Visit our Responsible Gaming page for full details.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred exclusion period. You can also request self-exclusion by contacting our support team directly. Once activated, your account is locked immediately — you cannot log in, deposit, or play. You will also be removed from all promotional communications. Self-exclusion cannot be reversed during the chosen period. This is by design, to give you the protection you need.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR operates a responsible gaming program with dedicated resources for Filipino players. The National Center for Mental Health (NCMH) in Mandaluyong City also provides counseling services. lodigame's support team is available 24/7 — reach out to us and we can guide you to the right resources and activate protective tools on your account right away.
Security & Privacy

Yes. lodigame uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and handled in accordance with the Philippine Data Privacy Act of 2012. lodigame does not sell or share your personal data with third parties for commercial purposes. For full details on how we handle your data, please review our Privacy Policy.

lodigame strongly recommends enabling two-factor authentication for added account security. To set it up, go to Account Settings > Security > Two-Factor Authentication. You can link your account to an authenticator app or receive OTP codes via SMS to your registered Philippine mobile number. Once enabled, you'll need to enter a verification code each time you log in from a new device or browser.

If you suspect your lodigame account has been accessed without your permission, act immediately: change your password right away using the "Forgot Password?" link on the login page, then contact our support team at [email protected]. Our security team will review your account activity, freeze any suspicious transactions, and help you regain full control. Never share your password or OTP codes with anyone — lodigame staff will never ask for your password.
Quick Facts
Minimum Age 21+
Min. Deposit ₱100
Withdrawal Speed 1–24 hrs
Support Hours 24/7
Regulator PAGCOR
Accepted Payments
GCash PayMaya BDO BPI Metrobank 7-Eleven Cebuana
Still Need Help?

Can't find the answer you're looking for? Our support team is available around the clock to assist players across the Philippines.

Email us at:

[email protected]

Play Responsibly

lodigame is for entertainment only. Must be 21 or older to play. If gambling stops being fun, use our self-exclusion tools or visit our Responsible Gaming page.

▶ Get In Touch

Contact Our Support Team

Our lodigame support team is ready to help Filipino players 24 hours a day, 7 days a week — no waiting, no runaround.

General Support

For account issues, deposits, withdrawals, and general inquiries.

[email protected]
Responsible Gaming

For self-exclusion requests, limit adjustments, and player protection concerns.

[email protected]
VIP & Accounts

For VIP program inquiries, account upgrades, and dedicated player management.

[email protected]
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21+ only • Play responsibly • PAGCOR regulated • Philippines